FreeAgent CRM, a leader in customer operations management, today announced a major rebranding initiative. The company will now operate as servis.ai, reflecting its mission to transform and elevate customer-facing operations by combining a powerful system of record with cutting-edge AI. This shift aligns with the company’s commitment to empowering businesses in complex industries to streamline operations, increase productivity, and enhance the customer experience.
The rebrand to servis.ai encapsulates the platform’s evolution from a traditional CRM to a robust Business Operations Management Platform (BOMP). As servis.ai, the company will focus on helping customer-centric teams automate and simplify critical workflows, enhancing every step of the customer journey with actionable insights.
“Today’s businesses face a imminent disruption far bigger than the COVID-19 lockdowns,” said Dave Stephens, CEO of servis.ai. “And that’s AI. Businesses that fail to incorporate AI into their enterprise systems will be left behind. Our shift to servis.ai represents our commitment to leading the charge, on behalf of our customers, so their workflows can be more intelligent, efficient, and impactful.”
Empowering Complex, Customer-Facing Industries
Servis.ai serves organizations across sectors where managing complex operations is essential—ranging from healthcare to manufacturing, financial services, and post-production media.
AI-Driven System of Record
With its new identity, servis.ai reinforces its role as a system of record that combines workflow automation and advanced AI tools. Designed for customer support, sales, and marketing teams, the platform enables businesses to centralize operations and gain real-time insights, ensuring that each interaction builds stronger relationships and operational resilience.
HIPAA and AI: Transforming Healthcare Operations without Compromise
Servis.ai is committed to ensuring that healthcare organizations, too often forced to forego the latest innovations due to strict regulatory requirements, can harness the power of AI without compromise. With full HIPAA compliance, servis.ai empowers healthcare providers to streamline their operations, improve patient interactions, and increase operational efficiency—all within the bounds of healthcare’s rigorous standards. By addressing the unique challenges of the healthcare sector, servis.ai ensures that providers can finally leverage advanced AI-driven technology, enabling seamless service delivery and an enhanced patient experience without sacrificing compliance. In addition, servis.ai’s customers can completely control which AI capabilities are active and which are disabled as they navigate this new area.
A Platform of the Future
The rebrand to servis.ai represents a long-term vision: to become the world’s most trusted platform for managing customer-facing business operations. Servis.ai aims to deliver an effortless and intelligent user experience, allowing businesses to drive productivity and insights at scale.
As part of the rebrand, servis.ai has launched a conversational AI interface, further simplifying interactions and reducing friction in day-to-day operations. This conversational interface enables users to manage tasks, resolve support requests, and engage in real-time communication, setting a new standard for operational efficiency.
For more information on servis.ai and how it’s transforming customer-facing operations, please visit servis.ai.
