The Matzo Project, a successful and rapidly growing business, has found a valuable partner in Echo Global Logistics. The company, known for its delicious matzo flats, chips, and soup kits, needed a way to efficiently source carriers and ship its products nationwide. With Echo’s help, The Matzo Project was able to streamline its operations and focus on providing excellent customer service.
Founded almost 10 years ago in a kitchen by two childhood friends, The Matzo Project quickly gained popularity and even made it onto Oprah’s Favorite Things List within its first year. However, before partnering with Echo in 2019, the business struggled to manually source carriers, leading to a time-consuming process of finding the best transportation providers.
Echo stepped in to help The Matzo Project source the best carriers and move loads more easily. By leveraging Echo’s extensive carrier network, the small business was able to book loads efficiently and manage its logistics needs effectively. This partnership allowed The Matzo Project to focus on delivering exceptional customer service while Echo handled the logistics of shipping their products.
With dedicated attention to detail and a personal touch, Echo provided exemplary customer service and built a strong rapport with The Matzo Project team. Through Echo, the company had access to a trusted representative who acted as an extension of their logistics team, ensuring 24/7 availability and rapid communication. Additionally, EchoInsure+ provided an extra layer of cargo protection, and their accessible technology made securing transportation effortless.
Overall, The Matzo Project values its partnership with Echo for the exceptional customer service they receive. Despite being a small business, Echo treats them with the same level of care and attention as larger companies. The relationship between The Matzo Project and Echo is a testament to the value of great customer service and efficient logistics partnerships.
