Volie incorporates STELLA AI into its BDC call center software

Automotive BDC software provider Volie is integrating STELLA Automotive AI’s conversational artificial intelligence technology into its call center software with the goal of delivering a “next-generation” customer experience.

The deal integrates STELLA data into Volie’s call screen to give dealers enhanced interactions for streamlined communication. The combination is designed to provide relevant customer details from previous STELLA conversations, reducing repetitive questions and creating a more seamless experience.

Volie president and co-founder Scott Davis called the integration “a win for auto dealers and their customers.”

“The goal is to provide a better experience for our dealers’ customers,” he said. “Working with STELLA Automotive AI will allow our dealers more time to focus on growing their business through outbound calls.”

Volie’s call center software is designed to simplify BDC operations, eliminating the need for desk phones. The integration campaign engine consolidates data from the DMS, CRM, OEM, web leads and all data sources to optimize daily workflows and prioritize the most important areas for dealership agents.

STELLA is designed to manage repetitive calls and transfer customers to dealership personnel, like BDC agents, using Volie software.

The companies said the integration enhances dealership operations, reduces costs and improves customer satisfaction scores.

“By seamlessly integrating our advanced conversational AI technology with Volie’s all-in-one BDC software,” STELLA CEO Rich Sands, CEO said, “dealers are empowered with more robust information, gaining an edge for more intelligent interactions with their customers. We already have dealers taking advantage of this integration and reporting enhanced customer interactions as a result.”

spot_img

More from this stream

Recomended

Navigating a Second Trump Term: Keir Starmer’s Roadmap for the Future of the Special Relationship

Discover how Starmer is forging a positive working relationship with Trump and whether it's sufficient for future collaboration. Insights from The Converser.

Seven Key Questions About Trump’s Second Term – Insights from a Political Expert

Discover expert insights on Donald Trump's expected priorities and what his supporters hope to see achieved during his tenure. Read this in-depth analysis from The Converser.

“From Grit to Grace: Inspiring Journeys of Former Gangsters Reclaiming Their Lives”

Explore insights from gang expert Dennis Rodgers and Gaz, a former gang leader from Sierra Leone, in an engaging interview featured on The Converser. Tune in to The Conversation Weekly for an in-depth discussion on gang culture and its complexities.

Discover the Heartwarming Adventures of Paddington in Peru: A Tale of Kindness, Community, and Family Fun!

Join Paddington on a heartwarming journey back to Peru as he discovers the true meaning of home in his latest adventure. Source: The Converser.

“Trump’s Health Pick: A Recipe for Global Health Crisis and Twisted Realities”

Discover a concerning future where truth and science are overshadowed. Explore insights and implications on this pressing issue, brought to you by The Converser.

The Fall of Germany’s Government: Insights and Future Implications

Chancellor Olaf Scholz is poised to call for fresh elections in the new year following the dismissal of his coalition partner, as reported by The Converser. Stay updated on this pivotal political development.