RTIH Editor, Scott Thompson, presents the latest ‘future of retail’ systems launches and deployments from the past week, highlighting innovative initiatives from Morrisons, Kingfisher, Petco, Henkel, McDonald’s, itsu, Amazon, and Alibaba Group.
Morrisons has collaborated with savi to introduce digital coupon clearing technology in its stores, becoming the first retailer in the UK to adopt this platform. By using savi’s digital platform, Morrisons aims to enhance customer experience by enabling shoppers to redeem mobile coupon offers in-store seamlessly and efficiently.
Kingfisher, the owner of B&Q and Screwfix, recently shared its full year results for FY23/24, emphasizing the progress made in building data capabilities to create a data-led omnichannel customer experience. Group Data Director, Tom Betts, praised the teams for their efforts in leveraging data and AI to drive top-line growth, streamline operations, and generate new income streams across the retail banners.
The SSE Arena in Belfast has partnered with Amazon to implement the Just Walk Out technology, making it the first indoor arena in Europe to offer checkout-free shopping. This innovative technology, located on the first floor and named PAY & AWAY, enables guests to shop without waiting in line, with their chosen payment method charged automatically after completing their shopping experience.
Vospers, a car dealer in the South West of England, has introduced AI-based digital imaging technology at all its retailers to enhance online vehicle listings. By leveraging Auto Imaging from CitNOW Group, Vospers aims to improve the online experience for customers and increase the conversion rate of online visits into tangible enquiries by presenting vehicle imagery in a more compelling and consistent manner.
In summary, these recent launches and deployments showcase the ongoing efforts of retailers to leverage technology to enhance customer experience, streamline operations, and drive business growth in the ever-evolving retail landscape.
